We recently received this weird question online… and we wanted to shed a little bit of light on it 🙂
All our bags are authenticated when we buy them and are delivered with official labels AND certificates from both brands and third party like Entrupy!
Cosette is only reselling luxury bags through official distribution channels! This is actually our business model to bring luxury designer bags from Europe and you need to take in consideration years of making (as all Luxury brands now tweak details every year in their collections to fight against fake makers).
Indeed we bring in-season couture from highly prized designers in Europe right here to you in Australia. In our exclusive boutiques and website you will find the most coveted, internationally renowned brands at cut-prices.
Thanks to our exclusive networks and high-end buyers with years of experience in Paris and Milan, we are able to source only the very best, for less. By taking advantage of the opposite seasons between Europe and Australia, we bring you the most sought-after trends long before they would ordinarily hit southern shelves. Our premium brands put you in the front row with runway-worthy style and wardrobe pick-me-ups of only the very highest quality without the designer price tag.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the exchange, credit or returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the process for you.
Nowadays our industry is facing a lots of crooks online who are trying to scare customers on “un-reliable” forums then sell fake bags on eBay. Be careful with the informations you can find on these forums.
You can find more details and information about these forums here: https://www.complaintsboard.com/complaints/the-purse-forum-c291013.html (even eBay management has been complaining about these forums).
The Cosette Team
ps. Please find this email below we sent to all our existing customers few weeks ago.
We have been informed by one of our client that some defamation threads about our business (and our competitors) have been posted onto a forum.
Our business model is based on the inverted seasons between Europe and Australia. When the season ends in Europe we purchase excess stock from well-established partner brands in Italy and in France including labels such as Gucci, Saint Laurent, Givenchy, Balenciaga, Prada… This allows the authorised European retailers to sell their overstock in bulk at a lower prices. We pass on the lower prices to our customers in Australia.
We have found that generally Australian consumers are not used to having such low prices for luxury products and we are proud to change this.
We understand that there is a lot of misinformation on this forum that can be quiet confusing.
For your awareness COSETTE is an authorised re-seller of all labels carried both online and in our retails stores. We only sell authentic products coming directly from the brands licensees in Europe which we re-sell in Australia under the ACCC’ parallel imports law : https://www.accc.gov.au/business/treating-customers-fairly/selling-parallel-imports
Due to the locations of our stores at the MCA Government building in the Rocks and the high end shopping district, our products regularly go through verification of authenticity in order to successfully trade in those locations.
We also have been partnering with the only true authentication Artificial Intelligence system called ENTRUPY (https://www.entrupy.com)
This third party (neutral) system is allowing us to check all stock coming from Europe but also to check all stock coming from individuals for our new marketplace (launching soon).
All other authentication companies review luxury designer items with only a few pictures without taking under consideration the year and batch of production of the models for each labels. Few details are changed from one batch to another in the manufacturing process of the models in order to limit the counterfeits. Not taking these under consideration leads to mistakes in authenticating.
Here are few certificates of some of the items we have on sell:
- Prada – Saffiano Leather: https://cert.entrupy.com/CV32X86
- Gucci – mini marmont red velvet: https://cert.entrupy.com/DVT32W9
- Gucci – mini marmont velvet blue: https://cert.entrupy.com/WHTYDHY
- Gucci – Belt: https://cert.entrupy.com/4GY9J2T
- Saint Laurent – sunset: https://cert.entrupy.com/V7CT9Q3
- Saint laurent – sunset: https://cert.entrupy.com/J2DKCVB
- Celine – Box Black: https://cert.entrupy.com/W8G4MK2
- Gucci – Mini marmont black leather: https://cert.entrupy.com/VDR7TGQ
- Saint laurent – Kate Tassel: https://cert.entrupy.com/XQ98DJJ
- Saint Laurent – Kate: https://cert.entrupy.com/XBGD4JC
- Gucci – Belt Velvet: https://cert.entrupy.com/9TY47X2
- Balenciaga – Black gold city: https://cert.entrupy.com/DXBWKRG
- Balenciaga – Classic city: https://cert.entrupy.com/B9C3VV7
- Gucci – marmont black velvet: https://cert.entrupy.com/HGV97C8
- Prada – Saffiano: https://cert.entrupy.com/937HJCB
And you can of course request and verify your own certificate!
At COSETTE we take pride in our reputation for providing luxurious items at affordable prices. All of our items are 100% authentic and brand new. We carry a wide range of designer shoes, clothing, accessories and leather goods that we sell in our retail stores and online. All products come with the branded authenticity/care cards, serial numbers and branded dust bags.
Please contact us via email@example.com if you need any more information.
The Cosette Team